How to report issues and bugs

Modified on Sun, 29 Jan 2023 at 03:58 PM

At Tatum, we appreciate your efforts in helping us improve our products.

Should you come across issues or bugs with the Tatum API, KMS, or SDKs, you can reach out to us.

Check for update releases

We update the core API, KMS, and our SDKs regularly. 

We recommend testing with the available latest update release to see if the issue persists.

Submitting a report

  1. Create a Ticket: Submit a ticket to our support team with a brief subject line naming the issue or bug.
  2. Provide Detailed Information: In your ticket, please provide the following information:
    • Problem Statement: A brief description of the issue you have encountered. Include:
      • Environment: Testnet or Mainnet
      • Timestamp: When the issue or bug happened.
        E.g., 2023.01.12 - 15:00 GMT (YYYY.MM.DD)
    • Expected Outcome: A clear explanation of what the expected behavior should have been.
    • Steps to Reproduce: Detailed instructions, including a list of cURLs with Headers, Payloads, and its Response Bodies, that show all the steps required to reproduce the issue from start to finish.
  3. Add Relevant Screenshots or Videos: If possible, include screenshots or videos that demonstrate the issue you are encountering. This will help us understand and resolve the issue more quickly.

As of the writing of this article, Tatum does not have an active bug bounty program. Should this change, our documentation will be revised accordingly.

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