How to contact Support

Troubleshooting errors and coding problems can be challenging to tackle. If you need assistance, submit a ticket and our staff will do their best to help you out. 

The ticket must contain a recent step-by-step of ALL the related endpoints you have issues with where it's stated its cURLs, including but not limited to:

• API endpoint link(s)
• URL
• Body code
• Associated Response body code

Important: Issues related to an API call are best described when including ALL steps before the API call.

You may provide this information in plain text "as is" via copy+paste in your message or preferably within a *.txt attachment. We need this so our staff and tthe Dev team can further.

Example request simulation with curls  

Step_1: Deploy the Smart Contract

curl --location --request POST 'https://api-eu1.tatum.io/v3/nft/deploy' \
--header 'x-api-key: ##_your_eu_api_key' \
--header 'Content-Type: application/json' \
--data-raw '{
    "chain": "ONE",
    "name": "wpplugin",
    "symbol": "wpplugin",
    "fromPrivateKey": "##private_key"
}'
{
    "txId": "##_tx_id"
}

curl --location --request POST 'https://api-eu1.tatum.io/v3/nft/mint' \
--header 'x-api-key: ##_your_eu_api_key' \
--header 'Content-Type: application/json' \
--data-raw '{
"chain":"ONE",
"tokenId": "1",
"to": "##_to_address",
"contractAddress": "##_contract_address",
"url": "abc_your_url",
"fromPrivateKey": "##_private_key"
}'
{
    "txId": "##_tx_id"
}

Step_3: Transfer to the address

curl --location --request POST 'https://api-eu1.tatum.io/v3/nft/transaction' \
--header 'x-api-key: ##_your_eu_api_key' \
--header 'Content-Type: application/json' \
--data-raw '{
    "chain": "ONE",
    "to": "##_to_address",
    "tokenId": "1",
    "contractAddress": "##_contract_address",
    "fromPrivateKey": "##_private_key_1"
}'
{
    "txId": "##_tx_id_1"
}

Should an issue appear in any of these steps, we would need all the cURLs up to the error.