Virtual Account - Blockchain Balance not reflected

Modified on Fri, 05 May 2023 at 04:16 PM

When adding a blockchain address as a deposit address into a Virtual Account, it is expected that said address contains no balance or assets.

If a blockchain address with existing assets is added as a deposit address into a Virtual Account, those assets won't be considered by the Virtual Account.

To update a Virtual Account balance based on a blockchain operation, said operation needs to happen after the address has been attached to the Virtual Account. 

Good to know

  • The time required for a blockchain transaction to get confirmed varies from chain to chain and chain load.
  • The virtual Account balance is updated with confirmed blockchain operations, with an additional delay of approximately 1 minute.

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