Notifications - networkError: true

Modified on Tue, 03 Jan 2023 at 03:06 PM

Getting the error "networkError": true usually occur when there were webhook delivery attempts and they failed to reach you. 

Example code from logs:

"nextTime": 1672646494972,
"timestamp": 1672646502000,
"retryCount": 4,
"failed": true,
"response": {
     "networkError": true

This can happen when our service is unable to verify the certificate for your domain.

Good to know

  • Verify that everything is set up correctly for that subdomain/domain on your end.
  • If some webhooks work but others don't, try comparing the settings between your subdomains and find differences that lead to issues.
    E.g., DNS settings, cipher, certificate issuer, web server settings, and more.
  • To guarantee the authenticity of the notification, you can use HMAC.

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