Virtual Account - Negative or Insufficient balance

Modified on Thu, 05 Jan 2023 at 02:51 PM

When sending Virtual Account assets from deposit address(es) to the blockchain, the available Virtual Account balance can appear as a negative amount.

You can check the balance via the following endpoint: Get account balance


  • accountBalance: All assets on the account, both available and blocked
  • availableBalance: The account balance minus the blocked assets; use the available balance to determine how much a customer can send or withdraw from their virtual account

Good to know

  1. Check the active blocked amounts in the Virtual Account via:
  2. When applicable, you may unblock balance in the Virtual Account via:

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