I was hacked - My assets were compromised

Modified on Mon, 10 Apr 2023 at 09:17 PM

If you are reading this article, it’s likely that you have been hacked, your assets were compromised or stolen, or you suspect this happened to you.

First and foremost, we understand how concerning and frustrating this situation can be. 

That’s why we are here to help. 

If you suspect you were hacked - follow the steps below

Step_1: Prevent further damage

The first thing you need to do when you have been hacked is to take immediate steps to prevent further damage. This includes but it's not limited to changing your passwords and transferring all your assets to a secure cold wallet.

Step_2: Contact the Police/Local Authorities

The next step is to immediately contact the police or local authorities. They can help you file a report and investigate the incident.

Step_3: Contact the Tatum Support team

After you have contacted the police or your local authorities, the next step is to contact our support team. Send us a ticket via the following Ticket Submission Form. Alternatively, you can send us an email via: support@tatum.io 

Include a step-by-step reproduction of the possible hack. We require this information to better assess the best next steps.

Step_4: Tatum will collaborate with the Police/Local Authorities

We will closely work together with the authorities to help out with the investigation.

In conclusion, being hacked can be a frustrating experience. However, by following the steps outlined above, you can take the necessary steps to prevent further damage and protect yourself from future incidents. If you need further assistance, please do not hesitate to contact our support team.

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